Refund policy
Returns & Refunds
We want you on the right tires. If something isn't right, here's how returns work at Tread4life.
The short version
- 30 days from delivery to request a return
- Tires must be unmounted and unused
- A 15% restocking fee applies to accepted returns
- Return shipping is paid by the customer
What we can accept
Tires must be in new, resalable condition — never mounted on a wheel, never driven on, with all original labels and stickers intact. Once a tire has been mounted it cannot be resold as new and we are unable to accept it back. This is standard across the tire industry and applies regardless of how far the tire has been driven.
Used and take-off tires are sold as-is. Condition is described honestly in each listing. Because these are pre-owned products they are not eligible for return once delivered, unless they arrive materially different from the listing description.
How to start a return
Email ahmedfarag13877@yahoo.com within 30 days of delivery with your order number and the reason for the return. We'll confirm eligibility and send return instructions.
Please don't ship anything back before you hear from us — returns received without prior authorisation may be refused or delayed.
Refunds
Once your return arrives and passes inspection we'll refund your original payment method, less the 15% restocking fee. Refunds are processed within 5 business days of inspection. Depending on your bank it can take a further 5–10 business days for funds to appear.
Original shipping charges are non-refundable. If your order qualified for free shipping, our actual outbound shipping cost will be deducted from the refund.
Wrong size
Tire sizing is the customer's responsibility. Our tire finder shows the factory fitment for your vehicle, but trim levels and aftermarket wheels change the size — please confirm against the sticker inside your driver's door jamb before ordering. A tire ordered in the wrong size is treated as a standard return under the terms above.
If we sent the wrong item, that's on us. Contact us and we'll cover return shipping and send the correct tire at no charge.
Damaged or defective tires
Inspect your delivery on arrival. If tires arrive damaged in transit, photograph the packaging and the tire before doing anything else and contact us within 5 business days so we can file a freight claim.
Manufacturing defects are covered by the tire manufacturer's warranty rather than by this policy. We'll help you file the claim and put you in touch with the manufacturer. Manufacturer warranties typically cover workmanship and materials, and typically exclude road hazard damage, improper inflation, misalignment and normal wear.
Cancellations
Contact us as soon as possible if you need to cancel. If the order hasn't shipped we'll cancel and refund in full with no fee. Once it has shipped, standard return terms apply.
Questions
Email ahmedfarag13877@yahoo.com and we'll get back to you.